Within the framework of TEMUS project “Cruise-T” two-day training workshops were held at Kutaisi University on July 20-21, 2015 from 10:00 to 13:00.
The training courses designed by European experts have been conducted exclusively for Kutaisi University students. The training workshops on different topics were simalteneously held in different rooms.
Room 401
Trainers: Jana Kucerova and Ludmila Smardova (Slovakia)
Topics:
– Sustainable tourism development
– Quantitative and qualitative research methods
– Tourism supply analysis
– Homework Assignment for students(Tourism supply analysis – Kutaisi city center)
Room 308
Trainer: Natalie Audrey Balch(Germany)
Topics:
– Service Quality in the Hospitality Sector:Improvement Opportunities and Tools
– Service Culture
– Service Blueprint
– Complaint Management
– Management of Waiting Time
– Critical Incident Technique
– Mystery Check
Room 303
Trainer: Gergana Zhelyazkova (Bulgaria)
Topics:
– Destination development, management and positioning for economicallysustainable tourism development
– Destination Positioning, Branding and Image Development
– Developing DestinationMarketing & Positioning Strategies
– SWOT Analysis
– Measuring destination sustainability with the European Tourism IndicatorSystem
The training workshops were attended by exactly 51 students from Kutaisi University who had distinguished themselves through their exemplary training activities and the well-done homework assignments. The training participants were awarded certificates.
The very productive advisory group meetings were held between the “Cruise-T” project team of Kutaisi University and the experts from European Partner Universities at the second part of both working days. The project team participating in the meeting consisted both of lecturers of Kutaisi University and four tourism major students of the same university. These 4 students, who have been selected through an internal competition, will take part in the Summer School sessions which are going to be held in Kherson (The Ukraine) on September 6-13, 2015 within the framework of “Cruise-T” Project.
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